Found a bug, have an idea for the game, or need help with a level? We would love to hear from you, and we usually reply within a few days.
Email us
Reporting a problem
To help us fix it quickly, please include:
- the level number;
- what you did and what happened;
- your app version — shown at the bottom of Settings in the game;
- your phone model and Android version;
- a screenshot, if you can.
Tip: in the game, Settings → Contact & support → Report a problem opens an email with your app version already filled in.
Frequently asked questions
Is Trace IQ free?
Yes. The game is free to play and is supported by ads.
Why does the game need the internet?
Trace IQ needs an internet connection for its ads, rewarded hints and skips, and to keep the game running smoothly. If the connection drops, the game pauses with a message and continues on its own once you are back online.
How do hints and skips work?
Tap the 💡 Hint button and watch a short ad to fill the next 5 tiles of the route. Tap ⏭ Skip and watch a short ad to move on to the next level; the skipped level stays unsolved, and you can come back to it any time from the Levels screen.
Will I lose my progress if I uninstall the game?
Your progress is saved only on your phone, so uninstalling the game or clearing its data erases it, and we cannot restore it.
How do I change my ad consent choice?
Open Settings → Privacy options in the game. This option appears where the law requires ad consent (for example in the EU and UK).
How do I delete my data?
Use Settings → Reset progress in the game to erase your progress, or uninstall the game. You can reset your advertising ID in your phone’s settings. For anything else, email us — see our Privacy Policy for details.
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About Trace IQ · Privacy Policy · Terms of Service · Sudeveloper